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Ontoforce NV

Customer System Engineer

Services – Gent, OVL
Department Services
Employment Type Full-Time
Minimum Experience Mid-level

The Customer  System Administrator responsibilities to support DISQOVER platform setup for customers. You should have excellent troubleshooting skills and hands-on experience with various operating systems and networks. You will also monitor system performance and configuring new software and hardware.

Ultimately, you ensure that our software runs smoothly on the customers on-premise hardware, network and  servers.

 

image   A DAY IN THE LIFE OF A CUSTOMER SYSTEM ENGINEER 
  • Provide support for DISQOVER deployments on customer infrastructure

  • Communicate with IT departments of customers

  • Advice on platform architecture implementation (backup, production setup, monitoring)

  • Install, configure, test and maintain operating systems, application software and system management tools

  • Liaise with vendors and other IT personnel for problem resolution

  • Diagnose and troubleshoot technical issues

  • Update technical documentation

  • Proactively ensure the highest levels of systems and infrastructure availability and security

 

image CUSTOMERS SYSTEM ENGINEER'S PROFILE

 

You hold…
  • A Master’s or Bachelor’s degree in computer science or engineering (or equivalent)

You have…
  • At least 3 years of relevant experience.

  • Excellent oral and written communication skills in English

  • Proven working experience in all aspects of linux administration.

  • Solid scripting skills (e.g., bash, Python)

  • Experience with Docker

  • Managing and scripting of cloud solutions like AWS and Azure

 A distinct plus would be knowledge of or experience with…

  • Solid networking knowledge (Network topologies, network security, setup and maintenance of VPN, DNS Management)

  • Proficient in SQL database administration (e.g. PostgreSQL)

  • Experience with monitoring systems (DataDog, Zabbix or equivalent)

  • Experience with automation software (e.g., Ansible, Puppet, Chef)

  • Experience with authentication protocols (e.g. SAML, Active Directory)

  • Experience with ISO27001 or equivalent

image  PEOPLE WE LOVE TO WORK WITH ARE:
  • Passionate

  • Customer oriented

  • Fast learners

  • Team players

  • Result and solution-driven 

  • Quality-driven

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  • Location
    Gent, OVL
  • Department
    Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
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